Privacy Policy & Terms of Use

THE IMPORTANCE OF PRIVACY

Your privacy is very important to us. Your information, whether public or private, that you provide to us will not be exchanged, sold or given to any other company or person for any other reason than to deliver the purchased product or service.

THE INFORMATION WE GATHER

When ordering or registering on our site, you may be prompted to enter your full name, valid email address, shipping address, phone number or credit card information.

We may use your personal information provided in one of the following cases:

  • For transaction processing and fulfilling your order.
  • To send periodic emails. Providing your email address to process an order, we will use your email address to send you information regarding your order, and from time to time to send information related to our news and updates, promotions and other information or advertising emails.
  • To address any related issues in order to improve our website for you as the customer, providing the best service and improving the shopping experience.

What do we use your information for?

Any information you provide may be used in one of the following cases:

  • To personalize your purchasing experience and use of the site.
  • To respond more effectively to your requests and individual needs.
  • To improve our website and make it easier to use.
  • To improve our online offers on the basis of information received from you and other feedback.
  • The continuous improvement of customer service.
  • For a more effective response to your customer service requests and support needs.
  • To process transactions.
  • The explicit purpose of delivering the purchased product or service. In this case, your information, whether it is private or public, without your consent shall not be sold, exchanged or transferred to any other company for any reason, except for the explicit purpose of its use.
  • To send periodic emails. You will receive emails for processing the order, and your email address will be used only to send you information and updates related to your order.

HOW WE PROTECT YOUR INFORMATION

Our site uses modern technology to ensure the operations and other activities. Despite our constant efforts to improve the site, we and our partners are working on, we cannot guarantee 100% security against possible intruders or malicious software that could harm our site, installed extensions, hardware and software used for work.

THIRD-PARTY LINKS

We are not responsible for any third-party sites and third party links that can control the online and offline activity. These sites have their own separate and independent privacy policies, and we do not accept any liability for the content and activities of these sites.

ONLINE PAYMENT POLICY

Payments for purchases of goods or services may be made directly to our bank account by direct bank transfer or through recognized legal financial systems and mechanisms. Extra charges may apply, depending on the institution that provides financial services. By using our site, you agree to our conditions and our policies are subject to change. You are responsible for viewing current terms of use and privacy policy as the user of the site.

RETURNS AND EXCHANGES

Despite the fact that our products and services are constantly tested for their quality, completeness and integrity provision, the possibility that something may be wrong in the end product, are not excluded. If you find any problems in the purchased product that is relevant to its integrity and quality, tell us about it by sending an email to the address listed on the site before sending the purchased goods back. We will review your request and, if the problem is not related to the transport company, misuse or abuse, we will refund your money or exchange your purchase.

You can return an item that was not used and / or you do not like, being given a full refund, excluding shipping costs, within 15 days after receiving your order. To make it:

  • Attach a copy of your invoice and reason of return.
  • This applies only to goods that are purchased directly from our online store, and the purchase has not been made in third-party retail shop chains.
  • Ensure that you purchase you want to return is in a good condition and repackaged with all the original elements.
  • If you want to exchange your good for a cheaper one, please provide payment information to cover the difference in cost of a new product. In any case, when you return your purchase you must pay the cost of delivery from you to us, and in case of exchange you have to pay the cost of a new product delivery to you additionally.

SHIPPING RATES

  • All orders over Kyiv and Ukraine delivered within 1-3 working days. The cost is 30 UAH. For orders over 400 UAH shipping is free.
  • All orders within the European Union sent air mail and delivered an average of 5-10 days. The cost is 5.99 EUR (6.99 USD | 399 RUB) for the first unit, and an additional +1 EUR (1 USD | 69 RUB) for each additional unit after the first one. For orders over 100 EUR (100 USD | 7000 RUB) transport costs are free.
  • Any other international airmail custom made and delivered an average of 8-10 days. The cost is 5.99 EUR (6.99 USD | 399 RUB) or the first unit, and an additional +1 EUR (1 USD | 69 RUB) for each additional unit after the first. For orders over 100 EUR (100 USD | 7000 RUB) transport costs are free.

Shipping costs may vary depending on the type and work load of the company. Although we always care about your order to be delivered quickly but we have no control over the process of delivering by other services, and any measures taken by the customs authorities. We are not responsible for delayed shipments during the customs control and delays associated with peak loads on the postal services during the holidays and other force majeure events. We are not responsible for the occurrence of any possible additional fees and charges, such as taxes imposed, which may be collected depending on local laws and regulations of the importing country.

PRODUCT APPEARANCE

Please note that each piece of wood used for the production of wooden bow ties, brooches, rings and other items made of wood, is different from each other. So some of our wooden accessories will not be exactly the same as on the photo of the product shown on the website. Photos of wooden products are to be used for visual representation of how the product will look like, not to show an exact copy. Small differences are to be expected in the design and form of each product, such as minor deviations inherent handmade products and features of the production process.

WARRANTY

We provide warranty for all products from manufacturing defects and material defects for a period of 30 days from the date of delivery the purchased product to you. We reserve the right to determine what is a manufacturing defect, and require proof of purchase from an authorized dealer or at our online store to determine a product defect warranty case. If a product is deemed that it has defects, we will repair it or replace a part of it or the whole product to another one without any cost to you.