THE IMPORTANCE OF PRIVACY
Your privacy is very important to us. Your information, whether public or private, that you provide to us will not be exchanged, sold or given to any other company or person for any other reason than to deliver the purchased product or service.
THE INFORMATION WE GATHER
When ordering or registering on our site, you may be prompted to enter your full name, valid email address, shipping address, phone number or credit card information.
We may use your personal information provided in one of the following cases:
What do we use your information for?
Any information you provide may be used in one of the following cases:
HOW WE PROTECT YOUR INFORMATION
Our site uses modern technology to ensure the operations and other activities. Despite our constant efforts to improve the site, we and our partners are working on, we cannot guarantee 100% security against possible intruders or malicious software that could harm our site, installed extensions, hardware and software used for work.
We are not responsible for any third-party sites and third party links that can control the online and offline activity. These sites have their own separate and independent privacy policies, and we do not accept any liability for the content and activities of these sites.
ONLINE PAYMENT POLICY
RETURNS AND EXCHANGES
Despite the fact that our products and services are constantly tested for their quality, completeness and integrity provision, the possibility that something may be wrong in the end product, are not excluded. If you find any problems in the purchased product that is relevant to its integrity and quality, tell us about it by sending an email to the address listed on the site before sending the purchased goods back. We will review your request and, if the problem is not related to the transport company, misuse or abuse, we will refund your money or exchange your purchase.
You can return an item that was not used and / or you do not like, being given a full refund, excluding shipping costs, within 15 days after receiving your order. To make it:
Shipping costs may vary depending on the type and work load of the company. Although we always care about your order to be delivered quickly but we have no control over the process of delivering by other services, and any measures taken by the customs authorities. We are not responsible for delayed shipments during the customs control and delays associated with peak loads on the postal services during the holidays and other force majeure events. We are not responsible for the occurrence of any possible additional fees and charges, such as taxes imposed, which may be collected depending on local laws and regulations of the importing country.
Please note that each piece of wood used for the production of wooden bow ties, brooches, rings and other items made of wood, is different from each other. So some of our wooden accessories will not be exactly the same as on the photo of the product shown on the website. Photos of wooden products are to be used for visual representation of how the product will look like, not to show an exact copy. Small differences are to be expected in the design and form of each product, such as minor deviations inherent handmade products and features of the production process.
We provide warranty for all products from manufacturing defects and material defects for a period of 30 days from the date of delivery the purchased product to you. We reserve the right to determine what is a manufacturing defect, and require proof of purchase from an authorized dealer or at our online store to determine a product defect warranty case. If a product is deemed that it has defects, we will repair it or replace a part of it or the whole product to another one without any cost to you.